Talkdesk unknown

Name: Talkdesk
Rating: 4.2 (20 reviews)
Author: Talkdesk

Call support solution with an enhanced ACD feature

4.2

20 votes

Your vote:

1 / 3

Talkdesk for Mac OS X

Edit program info

Info updated on: Jul 29, 2026

Visit Website

talkdesk.com

Software Informer

Download popular programs, drivers and latest updates easily

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.

Review summary

Features

Comprehensive cloudbased contact center solution with omnichannel capabilities
Featurerich platform with a wide range of tools for customer engagement and management
Intuitive user interface and easy setup, making it accessible for businesses of all sizes

How It’s Used

Pricing may be higher than some competitors, especially for larger organizations
Some users have reported occasional technical issues and glitches in the platform

Plans & Pricing

CX Cloud Digital Essentials

$85.00 per user / month

Talkdesk CXA
Digital Engagament (Email, Chat, SMS, Social Messaging)
Studio and Routing
Connections
API Access
Real-time Dashboards (Live)
Business Intelligence (Explore)
Conversations Mobile App
Quality Management
Feedback
Guardian

CX Cloud Voice Essentials

$105.00 per user / month

Includes features of CX Cloud Digital Essentials plan, plus
Voice Engagement
Workspace Designer
Automation Designer
Digital Access for Essentials
70+ out-of-the-box integrations
100+ AppConnect Marketplace

CX Cloud Elite

$165.00 per user / month

Includes features of CX Cloud Voice Essentials plan, plus
Custom Reporting with Live and Explore
Performance Management
Screen Recording
Automated Notifications
Workforce Management
Proactive Outbound Engagement

Comments

4.2

20 votes